Privacy Policy
Effective Date: 31 August 2026 Review Date: 31 August 2027
1. About this Privacy Policy
Trans Assess respects the privacy of individuals and is committed to handling personal information responsibly and in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
Trans Assess provides independent assessment, loss adjusting, investigation and reporting services to insurers, brokers, and claims professionals primarily relating to heavy vehicles, commercial vehicles, plant, machinery and other insured assets.
This Privacy Policy explains how Trans Assess collects, holds, uses, discloses, protects and disposes of personal information.
2. Personal Information We Collect
Depending on the circumstances, Trans Assess may collect and hold:
names and business names;
residential, postal and business addresses;
telephone numbers and email addresses;
driver's licence or other identification details where reasonably required;
vehicle registration and identification information;
insurance policy and claim information;
incident, accident and loss information;
photographs, video footage and other images;
police, incident, repair and inspection reports;
repair estimates, quotations and invoices;
information relating to ownership or possession of insured assets;
prior accident or loss information where relevant to an assessment;
financial information, including bank account or payment details where reasonably required for a claim;
correspondence and communications with insured persons, claimants, insurers, brokers, repairers and other relevant parties;
information provided by engineers, experts, repairers, investigators and other service providers; and
other information reasonably necessary to investigate, assess and report on an insurance claim.
Trans Assess seeks to collect only information reasonably necessary for the relevant function or activity.
3. How We Collect Personal Information
Trans Assess may collect personal information:
directly from an individual, including by telephone, email, site inspection, interview or meeting;
from insurers, claims management organisations, brokers or agents;
from employers or businesses associated with a claim;
from repairers, dealerships, suppliers, engineers, investigators, experts, witnesses and other parties involved in or relevant to a claim;
from legal representatives;
from government authorities or other relevant organisations where appropriate;
from publicly available sources where reasonably necessary; and
through interactions with Trans Assess, including online enquiries and assessment requests.
Where practical and appropriate, Trans Assess will collect personal information directly from the individual concerned.
4. Why We Collect and Use Personal Information
Trans Assess collects, holds, uses and discloses personal information for purposes including:
assessing and investigating insurance claims;
establishing the circumstances and cause of an incident or loss;
assessing the extent and quantum of damage or loss;
assessing repair methodology and repair costs;
considering total loss and salvage matters;
validating repair estimates, quotations and invoices;
assessing causation and relevant policy or coverage considerations where requested by the insurer or claims professional;
preparing assessment, investigation and loss adjusting reports;
providing recommendations to insurers and claims professionals regarding claim quantum, causation, coverage and settlement considerations;
communicating with insured persons, claimants, insurers, brokers, repairers and other relevant parties;
arranging inspections, repairs, quotations or specialist assessments where required;
responding to enquiries and complaints;
complying with legal, regulatory and contractual obligations.
Trans Assess will not use personal information for unrelated purposes unless permitted or required by law or otherwise authorised.
5. Disclosure of Personal Information
Trans Assess may disclose personal information where reasonably necessary for the purposes described in this Policy.
Depending on the claim, information may be disclosed to insurers, claims management organisations, brokers, agents, insured persons or claimants where appropriate, legal representatives, repairers, dealerships, engineers, investigators, experts, salvage providers, suppliers, contractors, technology and business service providers, government authorities or other parties involved in assessing or managing a claim.
Trans Assess will take reasonable steps to ensure that personal information is handled appropriately when provided to third parties.
6. Overseas Storage or Processing
Trans Assess uses third-party technology and service providers to support its business operations, including email, document storage and business administration.
Some of these providers may store or process information using infrastructure located outside Australia.
Where applicable, Trans Assess will take reasonable steps to ensure that personal information is handled in accordance with applicable privacy obligations.
7. Security of Personal Information
Trans Assess takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Security measures may include access controls, authentication, password protection, multi-factor authentication where supported, system permissions, secure cloud-based systems and appropriate physical security.
Where personal information is no longer required to be retained, Trans Assess will take reasonable steps to securely delete, destroy or de-identify it.
8. Access and Correction
Individuals may request access to personal information Trans Assess holds about them.
Individuals may also request correction of information that is inaccurate, incomplete, out of date, irrelevant or misleading.
Requests should be made using the contact details in this Policy. Trans Assess may need to verify identity before processing a request.
Trans Assess will respond to requests within a reasonable period and provide access or make corrections unless an exception applies under applicable law.
9. Privacy Complaints
An individual may make a complaint if they believe Trans Assess has handled their personal information in a manner that does not comply with applicable privacy obligations.
Complaints should be made using the contact details below.
Trans Assess will acknowledge and investigate privacy complaints and take reasonable steps to resolve them.
If an individual is not satisfied with Trans Assess's response, they may contact the Office of the Australian Information Commissioner (OAIC).
Further information about privacy complaints is available at: https://www.oaic.gov.au/privacy/privacy-complaints
10. Data Retention and Deletion
Trans Assess generally retains completed claim and assessment files for seven years following completion or closure of the engagement.
This period allows for legitimate business requirements, including claim reviews, supplementary assessments, disputes, complaints, professional obligations and potential legal or contractual requirements.
Information may be retained for longer where required by law, contract, insurer requirements or another legitimate business purpose.
Where information is no longer required to be retained, Trans Assess will take reasonable steps to securely delete, destroy or de-identify the information.
11. Data Breaches and Security Incidents
Trans Assess maintains procedures for responding to suspected or actual privacy and information security incidents.
Where a suspected data breach occurs, Trans Assess will take reasonable steps to contain and assess the incident, take appropriate remedial action and determine whether notification obligations apply.
Where applicable, Trans Assess will comply with the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme.
12. Website and Online Enquiries
Personal information provided through the Trans Assess website, including through online enquiries or assessment requests, will be used for the purpose for which it was provided and may be retained in accordance with this Privacy Policy.
13. Privacy Contact
For privacy enquiries, requests to access or correct personal information, or privacy complaints, please contact:
Email: claims@transassess.com.au
Phone: 0414 814 429
Trans Assess may request verification of identity before processing an access or correction request.
14. Changes to this Privacy Policy
Trans Assess may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal obligations or privacy requirements.
The current version of this Privacy Policy will be made available on the Trans Assess website.
15. Further Information
Further information about privacy and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner: